FAQ

Products

Do you take custom requests for designs that aren't already shown/listed on your website?

Heck yes I do! Everything shown on my website is simply a portfolio of designs I've completed for clients thus far and some of the more personal (more random designs) aren't shown at all so the world is your oyster! When you reach out to me about a custom design, I will create a rough sketch of what you'd like done so you can decide if my style is what you are looking for then we go from there so please don't be shy!

What is the turnaround time for custom pieces?

Every custom request is different so time to complete them varies. Typically, I estimate about 1-2 weeks from the time the order is placed but I will be up front with you about timing when you inquire. Depending on how many orders I am working on prior to yours, it could potentially be longer!

Shipping

How can I expect my items to be shipped?

All prints are shipped in a bend-proof mailing envelope with a protective layer of bubble wrap!

Other products (mugs, coasters, etc.) are sent from a second-party printer so you will receive items in their packaging, wrapped up as safely as necessary! 

How long will my items take to get to me?

Items being sent within the US will usually take between 1-3 business days to be delivered. You will receive a tracking number with your order receipt to easily track the status of your item.

Products that are made-to-order (mugs, coasters, etc.) will be processed immediately but will be delivered within two weeks of the order date since it is being sent from an outside party.

Returns

What is your return policy?

If you are unhappy with a product, you have up to 30 days after purchase to request a return and I'm more than happy to chat about that with you! There are NO returns for a custom design.

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A portfolio of artwork by NJ-based artist Alexa Martin

Copyright © 2020 Alexa Martin. All rights reserved.